A Consuming Experience has an interesting post, ‘Facebook’s Hotel California: ICO helps UK users check out‘, on what happens when Facebook meets the UK Information Commissioner’s Office over compliance with the Data Protection Act.
MCN have announced the launch of MuseTech Central, a project registry where museum technologies can ‘share information about technology-related museum projects’. It sounds like a fabulous way to connect people and share the knowledge gained during project planning and implementations processes, hopefully saving other museum geeks some resources (and grey hairs) along the way.
I’d love to see something like that for user evaluation reports, so that institutions with similar audiences or collections could compare the results of different approaches, or organisations with limited resources could learn from previous projects.
I’ve realised that in my post on ‘Resistance to the participatory web from within the cultural heritage sector?‘, I should have made it clear that I wasn’t thinking specifically of people within my current organisation. I’ve been lucky enough to meet a range of people from different institutions at various events or conferences, and when I get a chance I keep up with various cultural heritage email discussion lists and blogs. One way or another I’ve been quietly observing discussions about the participatory web from a wide range of perspectives within the cultural heritage and IT sectors for some time.
Ok, that said, the responses have been interesting.
This are interesting observations, and I wonder: Can this resistance perhaps be understood in terms of an opposition among curators against a perceived profanation of the sacred character of the museum? In the same way as Wikipedia and other user-generated content websites have been viewed with skepticism from the side of many academics — not just because they may contain errors (which encyclopedia doesn’t?), but also because it is a preceived profanation of Academia. (For earlier posts about profanation of the museum as a sacred institution, see here and here.). Any ideas?
I’m still thinking about this. I guess I don’t regard museums as sacred institutions, but then as I don’t produce interpretative or collection-based content that could be challenged from outside the institution, I haven’t had a vested interest in retaining or reinforcing authority.
Tom Goskar at Past Thinking provided an interesting example of the visibility and usefulness of user-generated content compared to official content and concluded:
People like to talk about ancient sites, they like to share their photos and experiences. These websites are all great examples of the vibrancy of feeling about our ancient past.
For me that’s one of the great joys of working in the cultural heritage sector – nearly everyone I meet (which may be a biased sample) has some sense of connection to museums and the history they represent.
The growth of internet forums on every topic conceivable shows that people enjoy and/or find value in sharing their observations, opinions or information on a range of subjects, including cultural heritage objects or sites. Does cultural heritage elicit a particular response that is motivated by a sense of ownership, not necessarily of the objects themselves, but rather of the experience of, or access to, the objects?
It seems clear that we should try and hook into established spaces and existing conversations about our objects or collections, and perhaps create appropriate spaces to host those conversations if they aren’t already happening. We could also consider participating in those conversations, whether as interested individuals or as representatives of our institutions.
However institutional involvement with and exposure to user-generated content could have quite different implications. It not only changes the context in which the content is assessed but it also lends a greater air of authority to the dialogues. This seems to be where some of the anxiety or resistance to the participatory web resides. Institutions or disciplines that have adapted to the idea of using new technologies like blogs or podcasts to disseminate information may baulk at the idea that they should actually read, let alone engage with any user-generated content created in response to their content or collections.
Interesting thoughts on how Web 2.0 is or isn’t used. I think one issue is a question of marking authorship, which is why Flickr may be more acceptable than a Wiki.
I think that’s a good observation. Sites like Amazon also effectively differentiate between official content from publishers/authors and user reviews (in addition to ‘recommendation’-type content based on the viewing habits of other users).
Another difference between Flickr and a wiki is that the external user cannot edit the original content of the institutional author. User-generated content sites like the National Archives wiki can capture the valuable knowledge generated when external people access collections and archives, but when this user-generated content is intermingled with, and might edit or correct, ‘official’ content it may prove a difficult challenge for institutions.
The issue of whether (and how) museums respond to user-generated content, and how user-generated content could be evaluated and integrated with museum-generated content is still unresolved across the cultural heritage sector and may ultimately vary by institution or discipline.
On Thursday I went to Google’s offices to check out the Open Source Jam. I’d meant to check them out before and since I was finally free on the right night and the topic was ‘Designing stuff that gets used by people’ it was perfect timing. A lot of people spoke about API design issues, which was useful in light of the discussions Jeremy started about the European Digital Library API on the Museums Computer group email list (look for subject lines containing ‘APIs and EDL’ and ‘API use-cases’).
These notes are pretty much just as they were written on my phone, so they’re more pointers to good stuff than a proper summary, and I apologise if I’ve got names or attributions wrong.
I made a note to go read more of Duncan Cragg on URIs.
Paul Mison spoke about API design antipatterns, using Flickr’s API as an example. He raised interesting points about which end of the API provider-user relationship should have the expense and responsibility for intensive relational joins, and designing APIs around use cases.
Nat Pryce talked about APIs as UIs for programmers. His experience suggests you shouldn’t do what programmers ask for but find out what they want to do in the end and work with that. Other points: avoid scope creep for your API based on feature lists. Naming decisions are important, and there can be multilingual and cultural issues with understanding names and functionality. Have an open dialogue with your community of users but don’t be afraid to selectively respond to requests. [It sounds like you need to look for the most common requests as no one API can do everything. If the EDL API is extensible or plug-in-able, is the issue of the API as the only interface to that service or data more tenable?] Design so that code using your API can be readable. Your API should be extensible cos you won’t get it right first time. (In discussion someone pointed out that this can mean you should provide points to plug in as well as designing so it’s extensible.) Error messages are part of the API (yes!).
Christian Heilmann spoke on accessibility and make some really good points about accessibility as a hardcore test and incubator for your application/API/service. Build it in from the start, and the benefits go right through to general usability. Also, provide RSS feeds etc as an alternative method for data access so that someone else can build an application/widget to meet accessibility needs. [It’s the kind of common sense stuff you don’t think someone has to say until you realise accessibility is still a dirty word to some people]
Jonathan Chetwynd spoke on learning disabilities (making the point that it includes functional illiteracy) and GUI schemas that would allow users to edit the GUI to meet their accessibility needs. He also mentioned the possibility of wrapping microformats around navigation or other icons.
Dan North talked about how people learn and the Dreyfus model of skill acquisition, which was new to me but immediately seemed like something I need to follow up. [I wonder if anyone’s done work on how that relates to models of museum audiences and how it relates to other models of learning styles.]
Someone whose name I didn’t catch talked about Behaviour driven design which was also new to me and tied in with Dan’s talk.
If you’re curious to know what’s being said about your institution, collection or applications, Omgili might help you discover conversations about your organisation, websites or applications. If you don’t have the resources for formal evaluation programs it can be a really useful way of finding out how and why people use your resources, and figure out how you can improve your online offerings. From their ‘about’ blurb:
Omgili finds consumer opinions, debates, discussions, personal experiences, answers and solutions. … [it’s] a specialized search engine that focuses on “many to many” user generated content platforms, such as, Forums, Discussion groups, Mailing lists, answer boards and others. … Omgili is a crawler based, vertical search engine that scans millions of online discussions worldwide in over 100,000 boards, forums and other discussion based resources. Omgili knows to analyze and differentiate between discussion entities such as topic, title, replies and discussion date.
It seems the EU is taking online participation seriously: Help us choose the design of the new euro coin
To celebrate the 10-year anniversary of the launch of Economic and Monetary Union (EMU) and the creation of the euro, all euro-area countries will issue a commemorative 2-euro coin with a common design. It will be available at the beginning of 2009.
A design competition between the mints of the euro area has resulted in the pre-selection by the Mint Directors of 5 designs, presented here. The final winning design will be selected exclusively by your votes via this web page.
The selection is open to all EU citizens and residents. Each person may only vote once. A prize of a set of high-value euro collector coins will go to a participant chosen at random from those who voted for the winning design. Voting will be closed on 22 February 2008.
You can view the designs without registering – just click on the ‘VOTE NOW’ button.
You have to give an physical address and list your country but while the site says “This information is used to validate and record your choice, and to contact you in the event you are selected as a prizewinner”, it doesn’t say how it will check that you’re an EU citizen or resident, or how they’d prevent people voting with other email addresses.
Still, it’s an interesting experiment, especially as it will result in a very evident real world outcome.
Various conversations I’ve been having over the past few weeks have given me the idea that resistance to the ‘participatory web’ (Web 2.0/social networking sites/user-generated content) could in part be based along disciplinary lines – I’d love to follow that up and find out if art historians are more resistant than social historians, for example.
Or does it depend on the context – whether the user-generated content occurs in or outside the official website, or whether the audience is an unknown mass of the general public or a community of specialists, educators or peers? Does it depend on the age of the individual? Is it about control? Or fear that we are making unknown content appear ‘trustworthy’ through its association with our institutions? Is it seen as unprofessional, or as pandering to the lowest common denominator?
I’m also interested in how this resistance is demonstrated – is it active (people within the institution refuse permission) or passive (people just don’t produce content)?
Is user-generated content more acceptable in some contexts than others? Does it matter whether visitors are commenting on existing content with clear lines between institutional- and user-generated content (perhaps on Flickr) or editing the curators opinion (perhaps on the National Archives’ Your Archive wiki)? Are reminiscences ok when other forms of user-generated content aren’t? Does the ability to relate content back to a user profile make a difference?
At this point all I have is a lot of questions. If you have any experiences of resistance to or cooperation with participator web projects of your own, or know of research in this area, I’d love to hear from you.
As an aside, I suspect it doesn’t help that lots of institutions block Facebook, YouTube, etc. I’ve always thought people should at least be able to view whatever ‘timewasting’ sites they like in their own lunchbreak, and it would mean that staff are more likely to be familiar with the environments in which their content might appear.
I meant to mention this at the e-learning group’s ‘Wine, Web 2.0’ event on Thursday when someone asked about official blogs written from personal (rather than marketing or institutional) viewpoint: the British Library’s Breaking the Rules blog strikes me as very personal – maybe not compared to the blogosphere as a whole, but compared to other ‘work’ blogs within the cultural heritage sector.
Also, the East Lothian Museums have been using Flickr (http://www.flickr.com/photos/eastlothian/ to display some of their 25,000 items. It’s worth checking out if you’re thinking about how you might use Web 2.0 sites or if you’re curious about their content. FWIW, they’re also blogging.
The e-learning group held a ‘Wine, Web 2.0 and What’s New’ event in London tonight. I was on the panel with Frankie Roberto (Science Museum), Mike Lowndes (the museum sector’s loss is Which’s gain) and Guy Grannum (National Archives) and I thought it might be useful for people who couldn’t make it if I typed up my notes. The discussion afterwards was really interesting but I didn’t make many notes so I’d be interested to hear if anyone else managed to get some good notes.
Anyway, here goes:
Web 2.0 offers many exciting opportunities and you may feel under some pressure to ‘go 2.0’ and become fully buzzword-compliant. But wait! We shouldn’t rush to replace existing systems or spend huge sums and many months on the latest technology buzzwords.
Instead, my contention is that a little Web 2.0 goes a long way, and is particularly useful when publishing niche content. Small scale projects can help expose your content to new audiences by making your content available for ‘serendipitous discovery’ or by making it accessible to potential but untapped audiences.
We can take advantage of low-cost, lightweight infrastructure/implementation nature of Web 2.0 applications to try small-scale online publishing projects. (As Frankie pointed out, make sure you take the time to inhabit Web 2.0 sites yourself first so you’re familiar with the subtleties of how each site works).
For example, you can use Web 2.0 technologies to publish niche or specialist data that rarely gets funding for online publication (especially if it’s not ‘general’ or schools audience-friendly) but is of great interest to, and a useful resource for specialist audiences.
Monitoring and evaluating the use of this data also allows specialists to make the case for further projects or better resources by demonstrating that there is public and peer interest in their objects, archive, collection or subject.
You can easily upload images from community projects or collections to Flickr, add appropriate metadata (titles, descriptions, labels), organise them into collections or sets, and geo-locate them by dragging them onto a map – all of which can enable the discovery of your collections by traditional or non-traditional, local or international audiences. It also makes your metadata available to search engines and can draw people back to your branded websites.
For instance, up to 70% of referrers on individual photos from the London Archaeological Archive and Research Centre on Flickr are from external search engines. Generally the figure is around 20% (with the rest of the referrers being searches or browsing within Flickr), but it depends on the titles, descriptions and tags used.
Sites like Flickr don’t replace a good content management system or collections database, but it can help you publish data that would otherwise never be seen.
For example, a small museum might use Flickr to publish object images and descriptions as a ‘mini exhibition’ or collection it couldn’t otherwise afford to commission and host; or a department might put together a collection of their favourite items that are too fragile to display and link their Flickr page to blog posts about the objects and answer questions from visitors about the objects. We’ve used Flickr and blog software to publish a year-long research project about the glassworkers of Roman London for a whole new audience and for another ‘behind the scenes‘ blog that is an experimental ‘sneak peak into the working life of a museum’.
Sites like Flickr also provide easy ways to have visual ‘conversations’ with your visitors. The Dulwich Picture Gallery is a good example of the use of Flickr to build a community of visitors around event images.
Simple Web 2.0 applications or ‘recommendation’ services can help your audiences use your content in their ‘real world’ and share it with their friends and peers. You can take advantage of existing visitor habits online and follow the users’ lead rather than blundering into their sites and committing a netiquette faux pas.
For example, addthis.com provides code that displays a button that you could put on your collections, events, research or venue information pages. When the visitor clicks the button, they can save the page to a shared or social bookmarking site like delicious or digg, share it on their Facebook page or blog it on their own site.
If you register for an account and put your username in the provided code, you can view reports that show which objects, events or information pages have been saved for reference or shared with others. This also provides an insight into which pages contain interesting or accessible content, which can in turn motivate internal content creators and help improve your online offerings.
The nice thing is that addthis do all the worrying about keeping up with the latest trends in social or participatory Web 2.0 sites for you as they adjust and update the button accordingly.
One important point you should always consider is your ‘exit strategy’ – is the data and the publication method future-proof? What if standards change? What if the company goes bust? Do you own your content? Can you get any user-generated content out? What if you invest in a site and it’s suddenly no longer trendy? What if you’re overrun by spam or the context around the content changes? However, you can generally mitigate these concerns if you address them at the start of the project and work through them.
In summary, Web 2.0 technologies allow you to be clever about how you give new life to existing content and offer your content the chance to be part of worldwide conversations.
This might be of interest if you are interested in computer applications in archaeology (and can be in the UK in late April):
1st Annual Antiquist Workshop
21-23 April 2008
Department of Archaeology
SECOND CALL FOR PARTICIPANTS
The 1st Annual Antiquist Workshop will be hosted at Southampton University Archaeology Department in April 2008. The purpose of the Workshop is to provide postgraduate students in Archaeological Informatics and associated disciplines with the opportunity to:
- Broaden their skill base with a short series of practical seminars focusing on real-world applications of IT in archaeology
- Get career guidance from professionals working in the field
- Network with peers from other institutions
- Become involved with the Antiquist online community for IT & Cultural Heritage
Seminars will be based on topics requested by participants but are likely to include GIS, web-based mapping, 3D visualisation & reconstruction, data structuring and scripting. Workshop attendance is free but participants will need to pay for food and accommodation where required. The organisers will be happy to reserve accommodation at a local hostel or hotel on request. Places on the workshop are limited and will be assigned on a first-come-first-served basis. Topics requested by early registrants may also be given priority. The final deadline for registration is 10 February 2008.
In order to register please send an email to firstname.lastname@example.org stating your name, institution and course, two specific topics which would be of interest to you, and whether accommodation arrangements should be made.
Please feel free to forward this to any person or list likely to be interested.
The AAW team