Linking museums: machine-readable data in cultural heritage – meetup in London July 7

Somehow I've ended up organising an (very informal) event about 'Linking museums: machine-readable data in cultural heritage' on Wednesday, July 7, at a pub near Liverpool St Station. I have no real idea what to expect, but I'd love some feisty sceptics to show up and challenge people to make all these geeky acronyms work in the real museum world.

As I posted to the MCG list: "A very informal meetup to discuss 'Linking museums: machine-readable data in cultural heritage' is happening next Wednesday. I'm hoping for a good mix of people with different levels of experience and different perspectives on the issue of publishing data that can be re-used outside the institution that created it. … please do pass this on to others who may be interested. If you would like to come but can't get down to that London, please feel free to send me your questions and comments (or beer money)."

The basic details are: July 7, 2010, Shooting Star pub, London. 7:30 – 10pm-ish. More information is available at http://museum-api.pbworks.com/July-2010-meetup and you can let me know you're coming or register your interest.

In more detail…

Why?
I'm trying to cut through the chicken and egg problem – as a museum technologist, I can work towards getting machine-readable data available, but I'm not sure which formats and what data would be most useful for developers who might use it. Without a critical mass of take-up for any one type, the benefits of any one data source are more limited for developers. But museums seem to want a sense of where the critical mass is going to be so they can build for that. How do we cut through this and come up with a sensible roadmap?

Who?
You! If you're interested in using museum data in mashups but find it difficult to get started or find the data available isn't easily usable; if you have data you want to publish; if you work in a museum and have a
data publication problem you'd like help in solving; if you are a cheerleader for your favourite acronym…

Put another way, this event is for you if you're interested in publishing and sharing data about their museums and collections through technologies such as linked data and microformats.

It'll be pretty informal! I'm not sure how much we can get done but it'd be nice to put faces to names, and maybe start some discussions around the various problems that could be solved and tools that could be
created with machine-readable data in cultural heritage.

The challenge for museums in the 21st century?

Nick Serota, Director of the Tate, writes about modern museums in 'Why Tate Modern needs to expand'. I'm not sure he convinces me that the expansion needs to be physical, but it's a brilliant case for expanding Tate's online presence:

The world also sees museums differently. Wide international access, directly or through digital media and at all levels of understanding offers the opportunity for new kinds of collaboration with individuals and institutions.

The traditional function of the museum has been that of instruction, with the curator setting the terms of engagement between the visitor and the work of art. But in the past 20 years the development of the internet, the rise of the blog and social networking sites, as well as the more direct intervention in museum spaces by artists themselves, has begun to change the expectations of visitors, and their relationship with the curator as authoritative specialist. The challenge for museums in the 21st century is to find new ways of engaging with much more demanding, sophisticated and better informed viewers. Our museums have to respond to and become places where ideas, opinions and experiences are exchanged, and not simply learned.

The museum of the 21st century should be based on encounters with the unfamiliar and on exchange and debate rather than only on an idea of the perfect muse—private reflection and withdrawal from the "real" world. Of course, the museum continues to provide a place of contemplation and of protection from the direct pressures of the commercial and the market. It has to have some anchors or fixed points for orientation and stability, but it also has to be a dynamic space for ideas, conversations and debate about new and historic art within a global context.

The Tate's Head of Online, John Stack, has put the Tate Online Strategy 2010–12, including their 'Ten principles for Tate Online'.  Go read it – with any luck UK parliament will have managed to form a government by the time you're done.

So, do you agree with Serota? What are the challenges you face in your museum in the 21st century?

Some thoughts on linked data at the Science Museum – thoughts in progress

I originally posted this on the Science Museum developers blog.

I’ve posted on twitter and my personal blog but forgot to post over here (tsk) – I’ve written some very-much-in-progress thoughts on how the Science Museum could work with linked data/APIs to improve our machine-readable data offerings at the museum data wiki.

I’m particularly interested in finding the balance between a solution we can achieve in the medium-term and something that works with standards as much as possible.

It’s nearly time for the Museums and the Web 2010 conference, where questions like this might be addressed in one of the unconference sessions so I’d love to hear your thoughts.

Additional content from the 'Museums and the machine-processable web' wiki: Science Museum linked data

This is very much a work in progress, and in fact I suspect it's not even the latest version, but hopefully at least it's more useful up here than on my hard drive, even in a very draft-ish state.

February, 2010.

This is a thoughts-in-development piece on how the Science Museum/NMSI could provide re-usable, interoperable, structured machine-readable data for use as linked data or APIs.

I've made it a document rather than a blogging it on http://openobjects.blogspot.com/ or putting it on http://museum-api.pbwiki.com/ directly because it's a bit too long (and probably a bit too incoherent) right now. I'd love to hear your thoughts though – twitter (http://twitter.com/mia_out) or as comments/edits here.

URIs and concepts we could model

Concepts we could model:

  • objects,
  • types of objects,
  • people/organisations,
  • events,
  • places,
  • narratives (stories, themes, topics – typically more subjective, contextualised, interpretive),
  • science subjects (science-y concepts like physics, chemistry, engineering, maths, psychology, astronomy)
  • news stories

Each of these would form part of a URI  e.g. http://sciencemuseum.org.uk/objects/[identifier]

I'm including here things that we generally have enough information about for it to make sense for us to link them. I'll talk about ways to link to the rest of the world below.

Objects – we have lots of these. Yay! Each record is about a specific accessioned object. As you can see from the diagram above, objects can be related to everything else (and to each other, in various ways). An object might be as big and iconic as Robert Stephenson's Rocket or as small as a spark plug.

Types of objects – a more generic view. It allows us to solve two problems – our collections don't cover everything we want to talk about, and we have lots and lots of certain types of objects.  So a page on spark plugs is a user-friendly layer of content about spark plugs for general readers and provides links to all 8000 spark plugs in the collection (I totally made that number up).

It lets us discuss topics that our collections don't cover comprehensively, and to create a user-friendly layer between the detail of our collection (8000 spark plugs) and general information about spark plugs.

[If you're not familiar with museum collections  – coverage varies according to what was collectable or collected – our collections may represent fashions in history of collecting more than an ideal uber-collection. Unlike, say, an art gallery, not every single item in our collection is a precious and unique diamond – for the general user, it might be enough to know what we have some information about dental forceps and a picture of one – but for the specialist researcher, browsing our collection of 300 of them might be the highlight of their week. (Maybe).]

Places – in our collections databases, we can look at the place an object was made, used, designed, destroyed, collected, restored, redesigned, invented, etc, etc. People and events also have various possible relationships to places.

People/organisations – ideally, we'd like to Wikipedia for every person and place, but not everyone we refer to in our collections has Wikipedia notability.  

Images – we also have lots of related images, which are a major asset but work better in relation to other things (like objects) than as concepts on their own.

Other hooks in our content include dates and materials – these might be particularly useful for facetted browsing or mashups made with our data, but don't particularly make sense as concepts on their own. We also produce contemporary science news through our (re-opening in June) Antenna gallery, and marking this up with hNews seems a no-brainer. Working out how to link to the original news stories, whether in Nature, the BBC, whatever, would be good – something we can build into the publishing platform (WordPress MU) to make it nice and easy for our content authors would be even better.

Linking concepts and microsites, creating a canonical object home

I'm proposing a model that should allow us to make the most of all the data we've got online already as well as designing around concepts.

[see notes below for some background]

As well as 'objects' as a basic concept, museums come with a handy set of stable concepts built into our collections management systems.  Sometimes these are called 'subject authorities'.  They cover things like people and organisations, places, events and the relationships between them.  We often build various interpretative narrative layers on top of them – themes, topics, stories, whatever.

If we build permanent URIs around those concepts, we can link to them from the existing microsites. We can also wrap metadata around the elements already on the pages of those microsites so that the data is meaningfully machine-accessible in situ.

As an example, we'd have http://sciencemuseum.org.uk/objects/1956-152 as the 'home page' for the Pilot ACE computer in our collection. This page would contain the basic 'tombstone' information – when, where, what, etc, and link to every known instance of the object in other sites, as below.  These other sites might be exhibitions, subject-specialist sites, cross-institution collections. Often they'll contain information written specifically for that site, particularly tailored for its scope and audiences.

This object is represented in various microsites. The image below shows up we might mark up those sites with links to our Science Museum concepts:

The object home page could also link to the Pilot Ace page on Ingenious and on our Centenary site, and they could link back to the object home. They could also link to our Alan Turing page, National Physical Laboratory page, etc.

It'd be great if we could link to other content about that object – this BBC article on Pilot ACE is a pointer to more content.

Vocabularies

This is one of the places I get stuck… Do we go general or specific? There's lots of stuff out there for visual resources but that doesn't describe our collections well.  There's some discussion of this on various pages here, including Authority Lists, Implementation formats, and RDFa (the names get out of control fairly quickly!).

Notes on URIs

Some of our accession numbers are going to make things difficult because they contain '/'.

The objects we currently have online in this format are divided by collection, which is possibly a less permanent concept, so my preference would be for http://www.sciencemuseum.org.uk/objects/1878-3 rather than http://www.sciencemuseum.org.uk/objects/computing_and_data_processing/1878-3 (1873-3 is the accession or inventory number – these are about as permanent an identifier as you can get [insert museum-y discussion of the exceptions]).

Background-y bits

On Wednesday [you can tell how long ago I started this because that was February 24] I went to the second London Linked Data meetup, held during dev8D.

For a while I've been wondering what we (Science Museum/NMSI) could do with linked data, but it's also taken a while for the issues to bubble up. 

The first two issues are data standards and vocabulary.  As the saying goes, 'the good thing about standards is that there are so many to choose from'.  http://museum-api.pbworks.com/Implementation-formats and http://museum-api.pbworks.com/RDFa bear witness to the difficulties of… finding out what developers prefer to work with (if they care at all), finding out what other museums can output to try and get some critical mass going…

The third is machine-readable interface design.  Tom Scott [Apis and APIs] advocates building APIs so that you're linking people to the concepts that matter to them, and making your website your API.  I think this is the right way to go, but it's made trickier by the fact that we're not a greenfield site – we've got exhibition microsites that are over ten years old.  We're gradually migrating all that data into a central repository, but it'd be good if we could make the data already online in those sites re-usable too.

Other earlier notes… When designing the Cosmic Collections API last year, I'd considered building it into the 'human-facing' website architecture, so that a device could request XML or JSON versions of the pages alongside the (X)HTML pages.  In the end I went for a standalone API as an interim solution.  The Cosmic Collections competition was designed in part to answer some of my questions about the formats preferred by developers.

Comments on the Science Museum linked data wiki page

Comments (18)

Mia said

at 3:02 pm on Mar 21, 2010

Wow – I only tweeted this a few minutes ago and I've had lots of useful feedback.

Jim suggested 'collections' as a concept (http://twitter.com/pekingspring/statuses/10821178733) and he's absolutely right. It'd be great to be able to link our King George III collection (http://www.sciencemuseum.org.uk/onlinestuff/stories/the_king_george_iii_collection.aspx) with that at the British Library (http://www.bl.uk/reshelp/findhelprestype/prbooks/georgeiiicoll/george3kingslibrary.html)

This made me realise I've also completely missed out 'exhibitions' as a concept – we do cover this for current exhibitions to an extent, but there's a lot of information hidden in the choices made for previous exhibitions that could be useful. It also contributes to really making the object home the definitive resource.

Mia said

at 3:06 pm on Mar 21, 2010

Tony (http://twitter.com/psychemedia/statuses/10821277577 http://twitter.com/psychemedia/statuses/10821106102) also suggested 'there's also the design of BBC URI sets; eg if you take a programme episode to be an object, does that lead anywhere?', which is something I'd been thinking about – I really need to finish writing up my notes from the London linked data meetup; and using http://writetoreply.org/ukgovurisets/ 'as a framework for museum/collections URI sets?' – which I hadn't even known about, but will read up on.

Mia said

at 5:39 pm on Mar 21, 2010

More comments:

DavidHaskiya (http://twitter.com/DavidHaskiya/status/10824735162) suggested 're vocabularies:General ones e.g. Geonames, LCSH, VIAF should work for you. A science object theaurus you'll have to do yourselves!' (http://en.wikipedia.org/wiki/Library_of_Congress_Subject_Headings http://www.oclc.org/research/activities/viaf/default.htm)

Wilbert Kraan (http://twitter.com/wilm/statuses/10823953962) suggested 'I'm not an expert in cultural heritage, but CIDOC seems a good, rdf based ontology to adopt or plunder http://cidoc.ics.forth.gr/'

Mia said

at 7:20 pm on Mar 21, 2010

And another comment – can you tell I should be doing something else today? It's all about constructive procrastination.

Richard Morgan from across the road at the V&A commented (http://twitter.com/rmorg/status/10831225400), 'linked data vocabularies tricky for me too. For V&A I'm tending towards just geo, foaf and dbpedia – more about links than data' which I think is a useful perspective. There is a level at which the precise application of term lists matters, but if it means we spend the next ten years trying to get it perfect rather than doing something now, I'd rather we did something now. The two aren't mutually exclusive technically, but pragmatically I only have limited time/brain space in which to get something done.

andy.powell@… said

at 2:14 pm on Mar 22, 2010

Mia,
hi… I think you'll need to model both real-world objects and web documents as part of this. So, for example… for any particular artefact, say the lunar lander, you have the thing itself (a real-world object which is assigned one URI) and the description of that thing (a Web document which is assigned a different URI).

To get from the 'object' URI to the 'description' URI requires an HTTP 303 redirect response (unless you choose to use hash URIs).

The 'description' URI can offer multiple representations, e.g. HTML with embedded RDFa and RDF/XML.

So, if http://sciencemuseum.org.uk/objects/1956-152 is the URI of a real-world object then it does NOT directly serve a representation of that object. Rather, it issues a 303 redirect to a URI that serves representations of that object, e.g. http://sciencemuseum.org.uk/documents/1956-152.

Apologies if you knew this already and I missed it above. I think this applies to most of the entities in the diagram above.

andy.powell@… said

at 2:19 pm on Mar 22, 2010

Sorry… I should have said, "Rather, it issues a 303 redirect to a URI that serves representations of a description of that object, e.g. http://sciencemuseum.org.uk/documents/1956-152.".

Bill Roberts said

at 2:22 pm on Apr 5, 2010

I like your list of "URIs and concepts we could model" and the idea of how the web page about an object in the collection can be linked to relevant people, places, images etc.

There's a lot of scope for this approach to help people to explore the collection from different perspectives and via different dimensions.

Vocabularies: this is an area where it makes sense to re-use existing work where possible, but if there is nothing out there that fits your purpose, don't be afraid to invent a new specialist vocabulary of your own. It's easy (and normal practice) to 'mix and match' terms from multiple vocabularies/ontologies as required.

Mia said

at 6:23 pm on Apr 9, 2010

Thanks for your really useful comments, Bill. I've been horribly busy preparing for a conference next week but will respond properly when my feet are back on the ground!

John S. Erickson, Ph.D. said

at 7:16 pm on Apr 13, 2010

This is an excellent start!

Try to keep in mind that an important reason for publishing the museums artifacts, whether real or digital, is to enable data about them to be "meshed" with other data (from the museum and from elsewhere) and republished, possibly in unanticipated ways, and the "mashed" applications that are created from those datasets. So the answer to whether you are doing it "correctly" will depend on the feedback you get!

The most important thing for you to do is ensure that you make it easy for your community of users to provide you with feedback, wiki a wiki or whatever. Make sure this is obvious and easy, AND that you adapt as they provide that feedback!

You might consider using OpenVocab http://open.vocab.org/ as a means for your community to add new terms.

Good luck!

John

Raj said

at 11:51 pm on Apr 15, 2010

There's already a great authoritative reference for places:
GeoNames Ontology
http://www.geonames.org/ontology/
"over 6.2 million geonames toponyms now have a unique URL with a corresponding RDF web service"

eatyourgreens said

at 11:40 am on Apr 16, 2010

Descriptions depend on context, so might need their own URLs, separate from objects. A record typically has a description that's written for the collections management system
eg. http://www.nmm.ac.uk/collections/explore/object.cfm?ID=BHC0719 but a short label when the object is on display eg. http://www.nmm.ac.uk/visit/exhibitions/past/turmoil-and-tranquillity/gallery/?item=51

Eric Kansa said

at 5:54 pm on Apr 17, 2010

Great discussion of the linked data issues.

I think we can add a point that a RESTful web services (esp. based on simple common standards like Atom) can be useful for bridging between more "Plain Web" design approaches and linked data approaches. Here's a<a href='http://www.alexandriaarchive.org/blog/?p=497'> paper</a> I gave at the Computer Applications in Archaeology conference about this issue.

Eric Kansa said

at 5:55 pm on Apr 17, 2010

OK. Try this again, since HTML doesn't work in the comments.

Great discussion of the linked data issues.

I think we can add a point that a RESTful web services (esp. based on simple common standards like Atom) can be useful for bridging between more "Plain Web" design approaches and linked data approaches. Here's a(http://www.alexandriaarchive.org/blog/?p=497) I gave at the Computer Applications in Archaeology conference about this issue.

Richard Light said

at 12:08 am on Jul 8, 2010

Notes on 7 July 2010 meetup (part 1)

These thoughts are my own "take homes" from the discussion, rather than any sense of the meeting's overall conclusions.

What data do museums have?

Database content, mostly fielded and designed mainly for collections management support. Textual materials, much of it in a
non-accessible "grey literature" format. Images.

The database content is typically (reasonably) self-consistent within a given environment. Thus we have known properties (from the field name) with usable string values. The challenge from a Linked Data perspective is the cost-effective generation of URLs from the string values currently held, e.g. for people and places, given that different museums will have different vocabularies to control their content.

Who wants to use this data?

The public, who are typically interested in classes of objects (rather than individual objects), or in objects with certain properties (e.g. coming from a place of interest to them). Educators, or more specifically people who create resources for educators to use. Students, if relevant objects could be easily accessed as "follow up" to formal learning materials.

Richard Light said

at 12:09 am on Jul 8, 2010

Notes on 7 July 2010 meetup (part 2)
How do we improve the data?

There is nothing to stop every museum publishing URLs, and whatever associated Linked Data they have to hand, for each object in their own collection, and thereby giving them a "hook" onto which others can hang added-value information and assertions of their own. They should treat this task as an urgent priority.

Where possible, convert string values in data to URLs, ideally widely-used (not just local) ones. Could use e.g. geonames.org for place names, or dbpedia for object class names. Interest in Portsmouth's historical gazetteer for "old" place names.

There is a clear need for a sector-specific ontology which represents the properties found, i.e. the types of information recorded in
museum databases. This will act as the "predicate" in Linked Data triples/assertions. It could be based on an existing agreement
about these semantics, e.g. CIDOC CRM or LIDO.

Axis-based data such as geographical co-ordinates or dates/date ranges could be treated as purely numerical data, or "pixellated" by assigning a URL which imposes a certain level of precision (e.g. year for dates). Or both approaches could be adopted.

What's the museum take on Linked Data?

Simple assertions are not enough; we care about the attribution of those assertions (i.e. who is making the assertion). We also want a framework which allows the expression of uncertainty and doubt.

We are not particularly bothered about the specific format (RDF/XML, RDFa, JSON, Topic Maps) in which Linked Data is published, but we would like to be able to "do the job once" and have done with it.

Joshan Mahmud said

at 12:18 am on Jul 8, 2010

Thanks for the minutes Richard – seems like it was a really interesting discussion – shame I couldn't be there – particularly as we've been working with the author of CIDOC to start mapping our data! Look forward to the next meeting. Josh

Shaun Osborne said

at 4:28 pm on Jan 28, 2011

hi Mia

I been wondering about identifiers, pref. UUID types
this sort of fits in where you have [insert museum-y discussion of the exceptions] in your doc.
given we have loads of object numbers full of illegal characters (for both file systems and URIs) I thought the concept of MuseumID may be very helpful as we moved toward linked data..
http://museumid.net/about

Mia said

at 11:21 pm on Jan 31, 2011

Hi Shaun, that's a really interesting proposal, thanks for sharing the link. Do you know wherther ICOM would support it and guarantee permanence?

Cheers, Mia

Some thoughts on linked data and the Science Museum – comments?

I've been meaning to finish this for ages so I could post it, but then I realised it's more use in public in imperfect form than in private, so here goes – my thoughts on linked data, APIs and the Science Museum on the 'Museums and the machine-processable web' wiki. I'm still trying to find time to finish documenting my thoughts, and I've already had several useful comments that mean I'll need to update it, but I'd love to hear your thoughts, comments, etc.

Join in the conversation about Wikimedia @ MW2010

Wikimedia@MW2010 is a workshop to be held in Denver in April, just before the Museums and the Web 2010 conference.  The goal is to develop 'policies that will enable museums to better contribute to and use Wikipedia or Wikimedia Commons, and for the Wikimedia community to benefit from the expertise in museums'.

If you've got stuff you want to say, you can dive right into the conversation – there's a whole bunch of conversations at http://conference.archimuse.com/forums/wikimediamw2010, including 'Legal and Business Model Barriers to Collaboration, 'Notability Criteria' and 'Metrics for Museums on Wikipedia'.

I'm going to be at the workshop and will do my best to represent any issues raised at the meeting.  I think it's particularly important that we avoid 'Feeling glum after GLAM-WIKI' if we possibly can, so I'd like to go there with a really good understanding of the possible points of resistance, clashes in organisational culture or world view, incompatible requirements or wishlists so that they can be raised and hopefully dealt with during the in-person workshop.  I'd love to hear from you if there are messages you want to pass on.

I'm also thinking about an informal meetup in London to help cultural heritage people articulate some of the issues that might help or hinder collaboration so they can be represented at the workshop – if you're a museum, gallery, archive, library or general cultural heritage bod, would that be useful for you?

Survey results: is it friendly or weird when a museum twitter account follows you back?

Last Tuesday, I asked 'If you follow a museum on twitter, is it friendly or weird if it follows you back?' after calls from some quarters for #followavisitor #followamember or #MuseumsFollowYouBack days after followamuseum day on Twitter.  The poll gathered 50 responses overall and I've presented an overview of the results here.

Question 2 was added in response to a suggestion from a respondent after 20 responses had already been given, so for this reason alone, the results should not be taken as anything other than an interesting indication of responses.  I've shared the written responses to various questions, and provided a quick and dirty analysis of the results.

1. If you follow a museum on twitter, do you want it to follow you back?

Yes 49%
No 26.50%
It depends 26.50%

13 further comments were given for 'it depends':

  • if they're conversational or broadcasting
  • I hope they do, they don't have to.
  • Depends on what the account is doing. If it's just sending out announcements, who cares if it follows you back? If they're actually using Twitter, and there's an actual person back there somewhere doing something interesting, I'd be pleased if they decided to follow me, like any other user.
  • Of couirse I'd like it, but I understand if they don't due to over-following capacity!
  • If the museum is going to engage w/ me then yes; if it's just to broadcast I'm on the fence
  • I'm an art historian, so if an art museum started to follow me, I would be flattered! But if another kind of museum followed me, I would be slightly confused. So I think it would depend entirely on the profession of the person and if they use their account in a professional way
  • If they start wanting to be my best bud, I'd probably get creeped out and block them.
  • I wouldn't mind being followed, but not as a data point in a marketing database or to get impersonal spam.
  • I don't think I really have a strong view either way.
  • Why?
  • If I've started a discussion with said museum through twitter
  • Don't mind either way in most cases
  • it has no material effect — I don't gain anything from it following me.
I also posted the question on Facebook, and two people said it was weird. One went further, "I think it's weird, unless you primarily tweet about museums. I assume that anyone following me that is following more than 200 people doesn't actually read my tweets.".

2. If you follow a museum on twitter, do you mind if it follows you back?

Yes 2%
No 44%
It depends 14%
Skipped 40%
[See note above about the number of 'skipped' responses]

7 further comments were given for 'it depends':

  • I'd rather be able to look at who you follow to find other twitterers of interest. Can't do that if you follow thousands of people back. Be selective so we can look thru them.
  • not unless my tweet is museum related
  • It depends on whether I know who is behind the tweets. Being a museum professional, sometimes they are colleagues, and that's okay with me.
  • I don't really care, but I think it's silly.
  • I just don't see why they would, it doesn't help either of us
  • See above :)
  • I would prefer it to follow back, especially if it's relevant to my own areas of historical interest, but no one has to follow anyone they don't want to.

So it looks like you can't win – almost 50% of new followers expect you to follow them and 50% either don't, or only do under some circumstances.  As you can see from the responses to questions 3 and 4 (below), the results have presumably been skewed as 50% of respondents have a close involvement with museums, and a whopping two-thirds have a professional or academic interest in social media. I'm using the free version of SurveyMonkey so can't easily split out the 'social media' or 'museum professional' responses from the rest to see if people who are neither have different views on reciprocal following.

The only way to get a sense of whether followers of your particular museum account expect to be followed back, or mind being followed back, may be to ask them directly.

Of the people who were able to answer question 2, a very small minority unequivocally minded being followed by a museum account, but 44% of those who answered don't mind if a museum account doesn't follow them back.

Another interesting question would have been 'is it friendly or weird if an organisation follows you after you mention them?' – if you do any more research into the issue, let me know.

Question 6 asked for 'Any other comments?'.

  • Though I don't work in a museum, I work in or with museums. I think the main issue is that museums tweeting should have personality, you should feel it's a person (or group of people) that want to engage with you. I think if they follow me, it's more likely they will hear me and engage.
  • By following and being followed by a museum it creates a sense of community (although of course I realize the museums won't have time to read all the tweets).
  • I run a twitter account on behalf of a library, and think it's good manners to follow back someone who follows you (like returning a hello). I always try to reply to people who want to talk to us, but try not to butt into conversations that are *about* us, but which don't want us to reply to them (this can be tricky). As a user, by and large – I only want to talk to museums when I know the people doing the tweeting – and in New Zealand, I know most of these people anyway. Internationally, I do the same thing. Courtney Johnston, @auchmill, @nlnz
  • I like when museums respond to my comments or @ replies, but I'm not as comfortable with them following me. Being responsive is different than following.
  • Twiter has become one of the best sources for professional info & contacts @innova2
  • It would be more useful for the museum to keep track of hashtags, etc.
  • I want to communicate with people I follow, so following me back makes it easier. I don't expect them to read all/most of what I say, but it's nice…especially on my protected account (otherwise they never see the @)
  • Museums rock!
  • I don't really mind either way. I find it flattering if an institution wants to follow me. They must think I have something to say!
  • I feel that museums have a great opp to get more individuals involved in history and the arts via social media – personally I follow a few and am always pleased to hear about new exhibits, events, etc.
  • I work with museums, that's why I would like them to follow me back. I use Twitter for work, so I don't mind if they follow back. If I would talk to my friends over Twitter about private stuff maybe I WOULD mind….
  • If a museum (or anyone) didn't follow back, I would probably unfollow after a while unless their tweets were really something special.
  • I want people/institutions to follow me if they have genuine interest in my tweets – the same criteria I apply when choosing who to follow myself!
  • The real question probably should have been (or maybe an additional question should have been): do you MIND if a museum you follow follows you back. Because really, I don't necessarily want them to, but I don't mind if they do. I have the power to block if need be.
  • I think if the Museum was clear about WHY it was following me on twitter it would be less "stalkerish". In general I somewhat expect to be followed by those I am following. Although I am not sure if organizations (Museums) really need to follow individuals. I would imagine the Museum's staff would be overwhelmed with the number of completely unrelated tweets. What would be the advantage that couldn't be obtained better by simply searching twitter for key terms related to the museum, content, exhibit, etc? (Note: I do not work "in" a museum but have worked with over 6 museums to define and develop their websites and web marketing activities)
  • I manage a twitter feed for a project at a science center. I follow people, organizations and businesses that are in the service area for the project (a watershed). I also follow other organizations that are working on similar issues (water quality).
  • I think not following people back is poor Twitter etiquette. That is like saying to someone, "Listen to me! But I won't listen to you!"
  • 1. Personally, I find follow bots mildly more insulting than not being followed back. 2. In my professional capacity tweeting for a museum, if someone @mentions us, I follow them (I consider it friendly). The fact that this could be done equally well (and more efficiently) by a bot disturbs me a bit.
  • I tweet with an interest in culture, art, and museums in mind. It's more of a compliment for museums to follow back than a feeling of being stalked, as it shows interest in its reader's tweets.
  • Leave the poor souls alone, they only want to know what's going on at your museum. I've blocked Museum of London (and I have every reason to trust them. Or not)
  • How is it stalkerish…dumb survey
  • Happy to be followed if it would help the museum understand more about its audience  
So that's that.   I thought 'being responsive is different than following' summed things up quite nicely, but whatever your view, some interesting opinions have been expressed above.
I hadn't considered before that not following someone back was rude – I must appear terribly rude on my personal accounts but I just can't keep up with so many accounts, especially as I can have lots of time away from the keyboard.

Finally, the demographic questions (kept brief to keep the survey short)
3. Do you work, study or volunteer in a museum?
Yes 56%
No 44%

4. Do you work, study or volunteer in social media?
Yes 68%
No 32%

5. Where in the world are you?

Countries Total respondents
Australia 2
Belgium 1
Canada 2
Germany 1
Netherlands 4
New Zealand 1
Norway 1
Spain 2
Switzerland 1
UK 17
USA 18

If you follow a museum on twitter, is it friendly or weird if it follows you back?

Another Quick and Dirty Completely Unscientific Survey [tm].  Today was #followamuseum day on Twitter, and it's all lovely and stuff, but I noticed some comments tagged #followavisitor #followamember or #MuseumsFollowYouBack suggesting that museums should follow you back. Now, I personally hate it* when an institution I've followed or mention follows me – particularly when I've only mentioned them in twitter conversation and not actually directed a comment at their username.  Ugh, creepy.

So we clearly have two different sets expectations about our relationships with institutional accounts. I wanted to know what the expectations 'out there' were, so I whipped up a quick survey and tweeted it, asking 'Friendly or stalkerish?'.  I've also asked the question on Facebook, where my network is much less museum-y and social network-y**. You can go add your opinion now: http://www.surveymonkey.com/s/CSVXVCM

A supplementary question I didn't add: "if a museum follows you back, do you really think they have time to read your tweets, or just respond to @ replies?"

* nearly all the time, anyway. I'd never think 'ooh, they're interested in me as an individual', even though, y'know, I'm really interesting and stuff.

** You can tell, because my brother thought it was hilarious to respond: "You should go further and, whenever anyone visits the museum, pay them a return visit to check out all the stuff at their place. Imagine that! They'll love it!", but someone, somewhere, is adding that to their museum marketing plan.

Cosmic Champions – winners of Cosmic Collections competition announced

I originally posted this on the Science Museum developers blog.

In case you missed the announcement on twitter or elsewhere, the winners have been revealed…

Our thanks to everyone who participated, commented, critiqued or cheered the project along.

And here's the announcement page from the Science Museum website

Via the Internet Archive

Find out who won our Cosmic Collections competition.

Cosmic Champions

Last October, we launched a competition to release hundreds of stories from the Cosmos & Culture exhibition on to the web. We invited astronomy enthusiasts, designers and web developers to create their own websites with our objects – and the results are now in.

There were two competitions, to create websites for adults and for the 11-16 age group. We didn’t get enough entries in the second group to award a prize, but the quality of the entries in the adult group was so high that we’ve decided to award an extra prize for that.

Overall winner (£1000 prize)

Simon Willison and Natalie Down
Entry at http://cosmos.natimon.com/
The judges felt that Simon and Natalie’s entry made the best use of our collections data, as it allows users to browse objects by people, places and celestial body, making links between them. Judge Chris Lintott describes it as 'having a wikipedia-like quality of sucking the user in for just one more click'.

Runner-up (£750 prize)

Ryan Ludwig
Entry at http://www.serostar.com/cosmic/
The judges were really impressed with the visual appeal of Ryan’s entry, particularly the image gallery with thumbnails and zoom function.

The judges also commended Ray Shah’s entry (http://collection.thinkdesign.com/), particularly the function for users to add their own data.

What happens next?

We’ll be working with our winners to incorporate the best aspects of their entries into a finished product. We will be launching it on the Science Museum’s website in February, so watch this space!

Notes

1) The competition judges were:

Christian Heilmann
A geek and hacker at heart, Christian Heilmann has been a professional web developer for about eleven years. He has been nominated "standards champion of the year 2008" by .net magazine in the UK and he currently sports the fashionable job title "International Developer Evangelist" spending his time speaking and training people on systems provided by Yahoo and other web companies that want to make this web thing work well for everybody.

Chris Lintott
Chris Lintott is a post-doctoral researcher in the Department of Physics at the University of Oxford. His research looks at the analysis of star formation, including being principal investigator for the Galaxy Zoo project. He is also co-presenter on the Sky at Night program alongside Sir Patrick Moore.

2) Entries to the competition were assessed under the following categories:

  • Use of collections data
  • Creativity
  • Accessibility
  • User experience
  • Ease of deployment and maintenance

3) The Cosmos & Culture exhibition is supported by the Patrons of the Science Museum with additional support from the Science & Technology Facilities Council, STFC.

Why do museums prefer Flickr Commons to Wikimedia Commons?

A conversation has sprung up on twitter about why museums prefer Flickr Commons to Wikimedia Commons after Liam Wyatt, Vice President of Wikimedia Australia posted "Flickr Commons is FULL for 2010. GLAMs, Fancy sharing with #Wikimedia commons instead?" and I responded with "has anyone done audience research into why museums prefer Flickr to Wikimedia commons?".  I've asked before because I think it's one of those issues where the points of resistance can be immensely informative.

I was struck by the speed and thoughtfulness of responses from kajsahartig, pekingspring, NickPoole1, richardmccoy and janetedavis, which suggested that the question hit a nerve.

Some of the responses included:

Kasja: Photos from collections have ended up at wikipedia without permission, that never happened with Flickr, could be one reason [and] Or museums are more benevolent when it happens at Flickr, it's seen more as individuals' actions rather than an organisations'?

Nick: Flickr lets you choose CC non-commercial licenses, whereas Wikimedia Commons needs to permit potential commercial use?

Janet: Apart fr better & clear CC licence info, like Flickr Galleries that can be made by all! [and] What I implied but didn't say before: Flickr provides online space for dialogue about and with images.

Richard: Flickr is so much easier to view and search than WM. Commons, and of course easier to upload.

Twitter can be a bit of an echo chamber at times, so I wanted to ask you all the question in a more accessible place.   So, is it true that museums prefer Flickr Commons to Wikimedia Commons, and if so, why?

[Update: Liam's new blog post addresses some of the concerns raised – this responsiveness to the issues is cheering.  (You can get more background at Wikipedia:Advice for the cultural sector and Wikipedia:Conflict of interest.)

Also, for those interested in wikimedia/wikipedia* and museums, there's going to be a workshop 'for exploring and developing policies that will enable museums to better contribute to and use Wikipedia or Wikimedia Commons, and for the Wikimedia community to benefit from the expertise in museums', Wikimedia@MW2010, at Museums at the Web 2010. There's already a thread, 'Wikimedia Foundation projects and the museum community' with some comments.  I'd love to see the 'Incompatible recommendations' section of the GLAM-Wiki page discussed and expanded.

* I'm always tempted to write 'wiki*edia' where * could be 'm' or 'p', but then it sounds like South Park's plane-rium in my head.]

[I should really stop updating, but I found Seb Chan's post on the Powerhouse Museum blog, Why Flickr Commons? (and why Wikimedia Commons is very different) useful, and carlstr summed up a lot of the issues neatly: "One of the reasons is that Flickr is a package (view, comment search aso). WC is a archive of photos for others to use. … I think Wikipedia/Wikimedia have potential for the museum sector, but is much more complex which can be deterrent.".]

Cosmic Collections – the results are in. And can you help us ask the right questions?

For various reasons, the announcement of the winners of our mashup competition has been a bit low key – but we're working on a site that combines the best bits of the winners, and we'll make a bit more of a song and dance about it when that's ready.

I'd like to take the opportunity to personally thank the winners – Simon Willison and Natalie Down in first place, and Ryan Ludwig as runner-up – and equally importantly, those who took part but didn't win; those who had a play and gave us some feedback; those who helped spread the word, and those who cheered along the way.

I have a cheeky final request for your time.  I would normally do a few interviews to get an idea of useful questions for a survey, but it's not been possible lately. I particularly want to get a sense of the right questions to ask in an evaluation because it's been such a tricky project to explain and 'market', and I'm far too close to it to have any perspective.  So if you'd like to help us understand what questions to ask in evaluation, please take our short survey http://www.surveymonkey.com/s/5ZNSCQ6 – or leave a comment here or on the Cosmic Collections wiki.  I'm writing a paper on it at the moment, so hopefully other museums (and also the Science Museum itself) will get to learn from our experiences.

And again – my thanks to those who've already taken the survey – it's been immensely useful, and I really appreciate your honesty and time.